United Airlines lost the suitcase with Charles (my BikeFriday folding bicycle). My roller bag with clothing etc did make it all the way to Rochester which is odd. In most cases airlines will loose all your luggage instead of just one piece.
It was all together an odd day for United. Two hours before the flight from San Francisco to Chicago I get an sms saying the flight is on-time, then one that it is delayed by 40 minutes, then one with a 5 minute delay and in the end the flight leaves on time. I arrive on schedule at 4:30pm in Chicago with a 7pm connection to Rochester. At 6pm United sends me an sms informing me of the cancellation of the flight. I go to the service desk and United has booked me on the 9pm flight; they even perserved my upgrade.
At Rochester airport just before midnight me and the other passengers wait for our luggage to appear. After a long wait the carrousel finally starts moving, many bags appear including my roller bag but not the Samsonite with the bicycle. Many other passengers, a quick count says about 20 of us, are also all still waiting. A United rep opens the bagage claim office and we all hike over there. He hands everybody the claim forms and is himself surprised by the number of people without their luggage. At first I thought that maybe United screwed up on everybody who was on the cancelled 7pm flight but then my one bag arrived but not the other so that theory didn’t work. So instead, because of the number of us, I think they left a baggage cart behind in Chicago.
For Charles, it is the second time within 9 months to be lost.